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IT Systems Analyst Support Technician

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Position Description:

Application development related to production process improvements, support and maintenance of existing IT systems.

 Key Duties:

  • Develop and maintain custom applications
  • Scope and perform integrations between local and global systems
  • Investigate process improvements to automate manual work
  • Develop data visibility in partnership data analysts
  • Handling of IT service requests, incident management, problem management, event management, outage escalations and IT troubleshooting globally
  • Performing on-site support
  • Monitors assigned queues, voicemail, web sites and other incoming communication methods
  • Continuously documenting and updating knowledge base/solutions repositories, procedures, work instructions
  • Collaborating with local IT groups at multiple locations with the delivery of service and support of the end user
  • Handling communication to IT, business and end users when we have outages/emergency activities

Education/Certifications:

  • Bachelor's Degree in Information Technology, Computer Science or related is preferred
  • ITIL Foundation

Knowledge and Abilities:

  • Excellent communication skills both verbally and written
  • Able to operate in a logical manner under pressure, enabling consistent delivery to demanding deadlines
  • Able to deal credibly and confidentially with business and technical users at all levels of the organization
  • Strong analytical and problem-solving skills to assess technical solutions
  • Strong commitment to customer-focused service delivery and support
  • Power BI
  • SQL
  • Object-Oriented Programming (C#, VB.net, VBScript, Entity Framework) 
  • Microsoft Office SYSPRO (preferred, not required

Experience:

  • 2-4 years data analyst and/or developer experience
  • Experience from supporting standard software, HW, printers, business support systems etc.
  • Experience of ITSM and ITIL-based service desk systems
  • Experience working with service providers is a plus
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USA - Pasco

2701 W Court Street
WA 99301 Pasco Directions

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