IT Support Desk Technician

Key Duties:

  • Handling of IT service requests, incident management, problem management, event management, outage escalations and IT troubleshooting globally in addition to local on-site support.  
  • Responsible for delivering outstanding customer service and support and continually working to establish and maintain a positive rapport with end users.
  • Installing, modifying, and repairing computer hardware and software
  • Monitor assigned queues, voicemail, web sites and other incoming communication methods
  • Continuously documenting and updating knowledgebase/solutions repositories, procedures, work instructions
  • Collaborating with regional IT groups at multiple locations and working together as a team to help with the delivery of service and support to the end user
  • Handling communications to the IT team and the end users during outages/emergency activities
  • Troubleshoot and repair issues with local printers / copiers and maintain printer parts inventory as needed.
  • Some on call support coverage and responsibilities may be necessary
  • Must be able to work across Australia and NZ time-zones.

Qualifications and experience required:

  • Bachelor’s Degree in Information Technology, Computer Science or related is preferred -or--
  • 2+ years IT Support/Service Desk Experience
  • ITIL Foundation is preferred


Or, know someone who would be a perfect fit? Let them know!

Australia - Sydney

8 Viewbrook Cl
2147 Seven Hills Directions View page

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